Northernpeps
Language · Langue
Restricted Access · Verification Required

Before You Enter

This website is operated by Northernpeps and supplies research compounds intended solely for in-vitro laboratory research. Access requires the certifications below.

Researcher type Required
Select the option that best describes you or the organization you are ordering for.

By entering, you agree to our Terms of Service and Privacy Policy. A verification cookie is stored on your device for 30 days so you won't see this again on your next visit.

🇨🇦 Proudly Canadian · Every batch third-party lab tested 🇨🇦 Proudly Canadian · Lab tested
Northernpeps

Shipping & Returns

Last updated: September 2026

1. Processing Time

Orders placed before 2:00 PM ET on a business day are typically dispatched the same day; orders placed after that cut-off, or on weekends and holidays, ship the next business day. You'll receive a confirmation email as soon as your order is dispatched.

2. Shipping Methods & Rates

Northernpeps ships from within Canada using major Canadian couriers. Available shipping methods and rates are calculated at checkout based on your delivery address and order weight. All orders are packaged discreetly in insulated, cold-chain-appropriate packaging to protect compound integrity in transit.

  • Domestic (Canada): Standard and expedited tracked shipping options are available at checkout.
  • International: Where offered, international shipments may be subject to customs processing, import duties, and taxes in the destination country. These charges are the responsibility of the recipient and are not included in the order total.

3. Order Tracking

Once your order ships, you'll receive a tracking number by email. You can also view order and tracking status any time by logging in to My Account → Orders.

4. Damaged, Lost, or Missing Shipments

If your order arrives damaged, or if tracking shows delivery but you haven't received your package, contact us within 7 days of the delivery date (or expected delivery date) at support@northernpeps.shop with your order number and, if applicable, photos of the damaged packaging or contents. We'll work with you and the carrier to investigate and resolve the issue.

5. Cancellations & Order Changes

Because orders are processed and dispatched quickly, we can only accommodate cancellations or address/item changes if your order has not yet been packed for shipment. Contact us as soon as possible at support@northernpeps.shop and we'll do our best to help, though we cannot guarantee a change once fulfillment has started.

6. Returns & Refunds — 30-Day Money-Back Guarantee

Every order is backed by our 30-day money-back guarantee. Given the nature of our products — laboratory research compounds supplied for in-vitro research use only — we are unable to accept returns of opened, used, or tampered products for health, safety, and integrity reasons.

  • Unopened, sealed products may be returned within 30 days of delivery for a refund or exchange, provided the cold-chain packaging and seals are intact. Contact us first to receive return authorization and instructions — unauthorized returns may not be accepted.
  • Incorrect or defective items: if you received the wrong product, or a product that arrived compromised (e.g. broken vial, failed seal), contact us within 7 days of delivery for a replacement or refund at no cost to you.
  • Return shipping costs for buyer's-remorse returns (correct, undamaged items) are the customer's responsibility unless otherwise agreed.
  • Approved refunds are issued to the original payment method within 5–10 business days of the returned item being received and inspected.

7. Certificates of Analysis

Every lot is released against independent third-party testing, and the corresponding Certificate of Analysis is available for reference before your order ships. If you have a question about a specific lot's COA, reach out via our Contact page with your lot code.

8. Contact Us

For any shipping or return question not covered here, email support@northernpeps.shop or use our Contact page. We aim to respond within 1–2 business days.